How long before my order is shipped?

Our warehouse is open Monday to Friday. Closed weekends and holidays. We strive to ship your order 24 – 48 hours after receiving. During special promotions and peak holiday times it could take a smidge longer. Not to worry though, we’re an expeditious bunch and work hard to ship out your order shortly after we receive it.

How long before I should expect my order?

Once your pretty package leaves our warehouse we’re at the mercy of the delivery agents. All orders, unless special arrangements have been made with one of our Customer Goddess Representatives, is shipped via Canada Post. You will receive a shipping notification with a tracking number for you to follow your bliss right to your mailbox. Some of the small US packets ship without tracking numbers. Our fabulous smelling warehouse is located in beautiful British Columbia, Canada.

If after waiting 21 days you have not received your order, please contact us at info@barefootvenus.com or 1-888-490-1756 and we’ll initiate an investigation.

Do you ship Internationally?

Due to the nature of our products, shipping across the "pond" becomes problematic for us.  As our containers are mostly glass and the contents mostly liquids the package become easily compromised and damaged.

We have researched a number of different shippers to get the job done, however, the shipping rates are extremely high. If you really can’t live without, please contact us AFTER you’ve researched the shipping costs from Kelowna, BC, V1V 2Y8, Canada. Contact info@barefootvenus.com to proceed from there.

What happens if my order is damaged?

Although we do our absolute best to protectively wrap each item in your package, from time to time, products can be damaged in delivery. Please send an email to info@barefootvenus.com. Reference the original order number as per your confirmation email and send pictures of the damage or broken items. From there one of our Customer Goddess Representatives will be in touch.

What happens if items freeze in transit?

Part of using premium ingredients in all our lotions and washes means there are no harmful chemicals to control the viscosity (thickness). Naturally, as the lotion is exposed to elements such as air or variations in temperature while in transit it is possible that it may freeze.   From time to time we do hear from brand fans about products becoming frozen while in transit through the frigid temperatures and the only change in the product will be the thickness or viscosity of the product.  

Rest assured, the product benefits have not been affected.  When the lotion is no longer frozen, we recommend that you warm the lotion by placing in the microwave (remove the pump first) or bowl of hot water to reconstitute the thickness.   Once the product is reconstituted, you should have no issue with ease of use

Do you have Gluten Free Products?

Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in. Our Formulating Goddess suggests the following ones to consider in this regard:

Creamy Cleansing Washes in Dare to Bare Collections (Coconut Kiss, Hunny Mango, Ruby Red, Vanila Shake, Wild Ginger & Sweet Orange, Wild Flower)

Green Tea Cleansers in the Feel Good Collections (Lilly Pilly, Pink Pepper, Gingerly, Lemon Freckle, Poppy Fairy, Sugar Leaf)

Mustard Bath Therapeutic Bath Soak

Muscle Rub in the Mustard Bath and Wild Ginger & Sweet Orange Collection

All Cracked Up Heel Cream (Foot Collection)

All Intensive Hand Repair Creams in the Dare to Bare Collections (Coconut Kiss, Hunny Mango, Ruby Red, Vanilla Shake, Wild Ginger & Sweet Orange, Wild Flower)

Velvety Powders in the Feel Good Collection (Lilly Pilly, Pink Pepper, Gingerly, Lemon Freckle, Poppy Fairy, Sugar Leaf)

Lip Fables (Bazooka, Cherry Crush, Cotton Candy, Knock Out Mint, Red Licorice, Honey)

Fruit and Butter Bath Soaks in the Feel Good Collections (Lilly Pilly, Pink Pepper, Gingerly, Lemon Freckle, Poppy Fairy, Sugar Leaf)

Bath Treats in the Feel Good Collections (Lilly Pilly, Gingerly, Lemon Freckle, Poppy Fairy, Sugar Leaf)

Argan Dry Body Oil in the Feel Good Collections (Lilly Pilly, Pink Pepper, Gingerly, Lemon Freckle, Poppy Fairy, Sugar Leaf)

Do you have any Vegan Products?

We consider Vegan friendly products as anything that does not contain lanolin, milk or sugar.

Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in. Any scent in our Feel Good Collection would be suggested for those looking for Vegan products.

We suggest any lotions in our Feel Good Collection. (Poppy Fairy, Gingerly, Lemon Freckle, Lilly Pilly, Pink Pepper and Sugar Leaf).

All of our products are plant derived besides the lanolin, which hopefully gives you some insight and clarity to what you are looking for.

Do you have any Nut Free Products?

All of our lotions and slick oils have sweet almond oil.  Our Dare to Bare line also has macadamia oil. Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in.

Our Mustard Bath and Wild Ginger and Sweet Orange Oat Therapy Bath are the only two collections that have no nut-based oils in them so we suggest those two collections to indulge nut free in.

I can’t find my favourite scent? (Vaulted Collections)

Each one of our 16 product lines is only as popular as the demand.  We are continually producing new scents to keep you smelling angelic and over time and as a result, some have been discontinued. Here are some alternatives to vaulted scents:

Razz My Berries – Poppy Fairy
Lychee Luxe – Wild Ginger & Sweet Orange
Posh Peony – Wild Flower

Do you have a baby line?

We are considered to be a green-scale, ethical producer of luxurious bath and body products and do not use any parabens, mineral oils, propylene glycol, sodium laureth sulfate or synthetic colour in any of our lines.  All of our products are made with the purest of intentions and ingredients so regardless of age or skin type, you are free to enjoy.

Any of our proprietary scents and products within each line are completely safe for use on Mother's and Babes.  Lemon Freckle is quite popular for both, as is Poppy Fairy, Vanilla Shake or Pink Pepper.

Do you test on Animals?

As we are a green-scale producer we do not use any base ingredients that are preserved or are formulated with chemical compounds.  That all being said, our final products and our base ingredients do not need to be 'tested' on anything as it's straight up natural goodness.
   
We ourselves do not test our finished products on animals, nor do we ourselves test any raw ingredients on animals but we do not control the suppliers and manufacturers of ingredients, they have their own standards and policies to follow what ever they may be, which may or may not adhere to animal testing. However if a supplier does test on animals and we are privy to that info we will source a non-animal tested source.

Retailers Information

We do endeavour to keep our retail list as up to date as possible.  When any particular retailer has placed an order it's hard for us to determine how long the product will remain as part of their inventory.    Further to that, every retailer carries a variance of Barefoot Venus based on their customers preferences so we strongly encourage you to phone ahead to ensure the retailer has what you are looking for. We’d hate for you to go without. Goodness, a Goddess outta glow!