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Shipping + Special info:

May the season's magic fill your heart! Shipping will pause Dec 21-29, Dec 31 & Jan 1 as we spend this time with loved ones.

Visit our Store Locator.
Every purchase makes a meaningful difference!

We are using alternative shipping methods to get your items to you safely and efficiently without additional delays.

As FedEx & Purolator are unable to deliver to post office (P.O.) boxes, please use an alternate shipping address.

In rare circumstances, shipping costs may require us to wait for Canada Post to resume service. Rest assured, we’ll contact you if your order is affected.

We will update you with tracking info when your purchase ships. Should you have any questions or concerns, please reach out to hello@barefootvenus.com

Shipping & Delivery Information

*Maritimes + Territories FREE shipping orders $150+. FLAT RATE shipping $15 (orders under $150)
Orders are shipped and delivered on business days (Monday through Thursday, 9am - 4:30pm, except major holidays) from Kelowna BC, Canada.
If you have questions concerning the shipment of your order, please email us at hello@barefootvenus.com or call us at 1-888-490-1756.

Shipping Costs & Delivery Schedules:

British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec + USA

Shipping Method Costs Total Delivery Time

Standard Shipping $100+

 FREE 5-21 business days. Remote areas may take an additional 7 days
Standard Shipping under $100 FLAT RATE $12.00 5-21 business days. Remote areas may take an additional 7 days
Expedited Shipping $100+ $15.00 2-9 business days (Remote destinations please allow more time)  
Expedited Shipping under $100 $25.00 2-9 business days (Remote destinations please allow more time)

 

Maritimes + Territories

Shipping Method Costs Total Delivery Time
Standard Shipping $150+ FREE 5-21 business days. Remote areas may take an additional 7 days
Standard Shipping under $150 $15.00 5-21 business days. Remote areas may take an additional 7 days
Expedited Shipping $150+ $20.00 2-9 business days (Remote destinations please allow more time)

Expedited Shipping under $150

 $30.00 2-9 business days (Remote destinations please allow more time)

Estimated Delivery Dates

We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
Please note that shipping to select rural or remote destinations may result in extended shipping times of up to 14 business days. 

*All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped

Package Returned To Sender

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will email you immediately letting you know and you will be issued a full refund for the item(s), minus shipping charges. Re-stocking fees will not apply to returned packages 

NOTE:  Refunds issued will be for the cost of the merchandise only, shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. By ordering with Barefoot Venus, you agree and acknowledge these terms and conditions. 

Looking for Product Returns? CLICK HERE

 

Ensure a Safe Delivery

Please include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. The responsibility for any goods you purchase passes on to you once they are delivered to the provided delivery address. Barefoot Venus is not responsible for orders lost or missing after delivery by the carrier, and the risk of leaving goods unattended in these circumstances is borne by the buyer.

 

Lost or Missing Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbour's and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment/delivery, and any damaged, wrong, missing items must be retained. Barefoot Venus reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

 

Pickup Orders

If you have chosen the pickup option for your order, we will send you an email notification when your order is ready to be picked up.

Warehouse Hours:
 Monday – Thursday
9:00am -3:00pm
If this time doesn’t work, please call to arrange a time that works for you.  250-765-2788

Warehouse Location:
#4 - 1595 Innovation Drive
Kelowna, BC, Canada.
V1V 2Y8

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