Shipping & Delivery Information

*All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped

Package Returned To Sender

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will email you immediately letting you know and you will be issued a full refund for the item(s), minus shipping charges. Re-stocking fees will not apply to returned packages 

NOTE:  Refunds issued will be for the cost of the merchandise only, shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. By ordering with Barefoot Venus, you agree and acknowledge these terms and conditions. 

Looking for Product Returns? CLICK HERE

Ensure a Safe Delivery

Please include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. The responsibility for any goods you purchase passes on to you once they are delivered to the provided delivery address. Barefoot Venus is not responsible for orders lost or missing after delivery by the carrier, and the risk of leaving goods unattended in these circumstances is borne by the buyer.

Lost or Missing Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbour's and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment/delivery, and any damaged, wrong, missing items must be retained. Barefoot Venus reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Pickup Orders

If you have chosen the pickup option for your order, we will send you an email notification when your order is ready to be picked up.

Warehouse Hours:
Monday – Thursday
9:00am -3:00pm
If this time doesn’t work, please call to arrange a time that works for you.  250-765-2788

Warehouse Location:
#4 - 1595 Innovation Drive
Kelowna, BC, Canada.
V1V 2Y8