Our warehouse is open Monday to Friday and  closed on weekends and holidays. We strive to ship your order 24 – 48 hours after receiving. During special promotions and peak holiday times, things could take a bit longer. 

 Due to the nature of our products, shipping across the "pond" becomes problematic for us.  As a lot of  our products are in glass containers and the contents mostly liquids the package may become easily compromised and damaged.

Although we do our best to protectively wrap each item in your package, products can be damaged in delivery. Please send an email to info@barefootvenus.com & reference the original order number as per your confirmation email and send pictures of the damage or broken items. One of our Customer Service Goddesses will then be in touch!

Part of using premium ingredients in all our products means there are no harmful chemicals to control the viscosity (thickness). Naturally, as the product is exposed to elements such as air or variations in temperature, while in transit, it is possible that it may freeze. Occasionally we do hear about products freezing, the only change in the product will be the thickness/viscosity. Rest assured, the product benefits have not been compromised. When the product returns to room temperature you should have no issue.

As many of our dear customers know, the incidence of selling unofficial Barefoot Venus products has significantly increased over the last year. We recommend purchasing Barefoot Venus from a source YOU trust. When purchasing from a seller, other than directly from Barefoot Venus, this 3rd party seller is your FIRST contact should you have any concerns with your Barefoot Venus product. Part of using premium ingredients in all our products means there’s no harmful chemicals which affects shelf-life and efficacy of our products which can only be authenticated through our manufacturing facility. When purchasing Barefoot Venus through a 3rd party seller, we cannot guarantee the product is authentic or fresh. 

Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in. 

We do NOT, nor ever have, tested on animals, although a small portion of our products do contain animal-derived ingredients such as milk and lanolin. 

Caring for our planet which includes all the animals inhabiting the planet and the environment, is complex but we are finding purpose in challenging ourselves to continually better the way we do things. We make conscious choices in all we do including; ingredients, packaging, shipping and manufacturing and we encourage our customers to practice conscious consumption.   

Our commitment is transparency so you can make the choices that feel right to you.

Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in. 

All of our Lotions, Massage & Bath Oils & Multi -Tasker Oils have Sweet Almond Oil.  

Both Perfume Your Soul & Dare to Bare collections also use Macadamia Nut Oil.

Please refer to the ‘View Ingredients’ link on each one of our product pages for a full list of ingredients. In doing so, you will be certain on what exactly is used in any particular item you are interested in.   

As we are a green-scale producer we do not use any base ingredients that are preserved or are formulated with chemical compounds.  That all being said, our final products and our base ingredients do not need to be 'tested' on anything as it's straight up natural goodness. 
    
We ourselves do not test our finished products on animals, nor do we ourselves test any raw ingredients on animals.

Individual medical conditions present unique circumstances. Pregnancy and breast-feeding create many physiological changes, and therefore women should consult their doctors prior to using products during this period. 

Our commitment is transparency so YOU can make the choice that’s right for you. 

Please refer to our product ingredient list, on site and packaging. 

Ginger Snap is our seasonal fragrance. Available from October - January.

Each one of our product lines is only as popular as the demand.  We are continually producing new scents to keep you smelling angelic and over time and as a result, some have been discontinued.   

Contact our Wholesale Goddess Lisa!  She can help you with everything you need.  lisa@barefootvenus.com